CONTENTS

Introduction

Ordering

Ticket Discounts

Ticket Dispatch (non-subscriptions)

Confirmation Emails

Subscriptions (Multi-buy Discounts)

Subscription Types

Subscription Discount Levels

Re-subscribers' Preferred Seats

Subscription Ticket Dispatch dates

Subscription Ticket Exchange

Additional Tickets

Linked Subscriptions

Payment Security

Paying by Direct Debit

Intellectual Property and copyright

INTRODUCTION

Welcome to the Scottish Chamber Orchestra's website. The terms and conditions set out here govern our relationship with you and apply to your use of our website. By using our website you agree to be bound by the legally binding terms and conditions set out below. If you do not wish or agree to be legally bound by them then please do not access or use the Scottish Chamber Orchestra's website. You should print or save a copy of these Terms and Conditions for your future reference. We reserve the right to change these Terms and Conditions at any time and any changes will be posted on line on this website. Your continued use of the website after any such changes are posted shall signify your agreement to and acceptance of any such changes.

If you at any time have any questions relating to our Terms & Conditions then please call or email us: 00 +44 (0)131 557 6800, or email us. When you register as a user of our website, you are warranting to us as follows:

1. That all personal information provided by you is true, accurate and complete in all respects and that it is up to date; and

2. You will immediately notify us of any changes to such personal information previously provided; and

3. You will not misrepresent yourself as anyone else or utilise the name of any third party or parties that you are not authorised to use. Similarly you will not use any credit or debit card or cards or any other means of payment that does not belong to you or that you are not authorised to use.

We provide you and other customers with access to our website strictly in accordance with these Terms and Conditions and any order placed by you is deemed to be placed strictly in accordance with these Terms and Conditions. We may at any time vary, modify, suspend (either temporarily or permanently) any part or all of the website without notice and you agree and confirm that we shall not have any liability to you or any third party or parties as a result of such variation, modification and /or suspension of the website.

ORDERING

When you place an order online through our website you are representing and warranting to us;

You are at least 18 years of age; and
You have capacity to enter into a legally binding contract.

When you place an order online you will receive an email from us confirming receipt of your order. This does not mean that we have accepted your order. Your order constitutes your offer to us to buy a product or products from us. All and every order placed by our customers on line is subject to acceptance by us. Such acceptance will be given by us sending you an email that we have accepted your order and issuing tickets or sending goods to you. The contract between us is made only at the time we send you an email confirming dispatch and up until that time we reserve the right not to fulfil any or all orders placed by you. In the event we are unable to dispatch all the products you have ordered the contract between us will relate solely to those products we dispatch or which we have confirmed we have dispatched.

We may decide not to accept your order for a variety of reasons including the following;

1. Non availability of product or concert tickets

2. You not being able to fulfil the criteria set out in these Terms & Conditions.

3. Our being unable to obtain appropriate authorisation for your payment.

4. A pricing or identification error of the product or products.

Once booked, tickets cannot be returned or exchanged.

All ticket prices are shown inclusive of VAT. For events where we sell tickets direct, we currently do not charge any extra fees. Our partner box offices at venues may charge additional fees.

TICKET DISCOUNTS

Ticket discounts are offered for some events. Proof of entitlement to a discount will be required.

Senior discount - applies to people 65 years of age and over.

Person with a disability - applies to blue badge holders.

Person with a disability companion - can receive a discount when accompanying a person with a disability.

Wheelchair user - wheelchair tickets are only valid for wheelchair users.

Student - A person studying who is studying at a university or other place of higher education. A valid Student ID will be required to collect tickets.

U26 - tickets for those 26 years of age and under. Proof of age will be required.

18 - tickets for those 18 years of age and under.

Full-Time Carers - a "plus one" or "companion" card may be required.

TICKET DISPATCH (NON-SUBSCRIPTIONS)

In the course of booking directly through sco.org.uk (excluding multi-buy subscriptions), tickets will be e-mailed to you. Full details will be provided on your Booking Confirmation Email.

In most cases, an electronic or printed copy of your confirmation email is will be required to gain entrance to your booked concert.

In some cases tickets can also be collected from the venue from one hour before the performance. Full details are shown on the Booking Confirmation Email.

Tickets can be collected only on production of the credit or debit card used to purchase them and can be collected only by the cardholder. Additional proof of ID may be required including identification for tickets bought with a Ticket Discount. Please have your customer number and/or order number available when you collect your tickets. These details are shown on the Booking Confirmation Email which will be sent to you when your order is submitted.

CONFIRMATION EMAILS

Sometimes emails sent from our automatic booking system get marked as spam and are sadly not delivered (mainly for Hotmail and Gmail users). To avoid such a situation, you may add the following addresses to your Safe Senders List: subscription@sco.org.uk and boxoffice@sco.org.uk

How to do this with Hotmail
Click “Options” in the upper right hand corner
At the top of the page, click on the “Junk E-mail Protection” link
Click on “Safe List”, which is down near the bottom
Copy and paste subscription@sco.org.uk and boxoffice@sco.org.uk where it states “Type an address or domain”
Click the “Add button”

How to do this with Gmail
Click on the big “Gmail” button top left and select “Contacts”
Click on the pink “+” button on the bottom right
Copy and paste subscription@sco.org.uk and boxoffice@sco.org.uk
Save

SUBSCRIPTIONS (MULTI-BUY DISCOUNT)

Customers can chose to purchase multiple concerts in one transaction via our online Subscription Form, the Subscription booking form in our Season Brochure or via the resubscription form sent to subscribers. Customers who subscribe (subscribers) receive a host of benefits including a discount off their subscription, based on the number of concerts they have subscribed to. The more concerts a customer subscribes to, the greater the discount they receive.

A subscriber can book subscriptions for multiple persons as long as all the people in the party are attending all the same concerts in the subscription. If people in the party wish to attend a different selection of main season concerts, separate subscription forms may have to be submitted. To ensure that party members are sitting near each other at the concerts they do attend together, subscribers can use the Linked Subscription function within the Online Subscription Form (see below).

On receipt of your subscription payment, we will pass your seating requirements to the venue Box Office who will endeavour to fulfil your requests. They will be in touch with you if there are any queries regarding your order and to post your tickets out to you.

SUBSCRIPTION TYPES

• A Full Price / Standard subscription is available for anyone.

• A Senior subscription is available for anyone 65+.

• A Disability subscription is available for anyone who is a blue badge holder or accompanies someone with a blue badge.

• A student / U26 subscription is for anyone who has a student ID or aged 19-26.

• Free tickets are available for Under 18s and full-time carers (subject to availability).

SUBSCRIPTION DISCOUNT LEVELS

Subscribe and save between 37% and 10%. The more concerts you book for, the more you save.

RESUBSCRIBERS' PREFERRED SEATS

Resubscribers’ Preferred seats are allocated before any others and those booking the most concerts get priority. Therefore, particular seats can never be guaranteed. If your preferred seats are not available for any of the concerts you have subscribed to, the Box Office will allocate the nearest, best alternatives.

SUBSCRIPTION TICKET DISPATCH DATES

Tickets bought as part of a subscription will be sent out by 1 June. For subscription forms received after this date, we will endeavour to get your tickets to you within 10 working days and in time for your first subscribed concert.

SUBSCRIPTION TICKET EXCHANGE

If a date becomes inconvenient, you can swap your tickets for another concert in the same Season in the same subscription price band.

ADDITIONAL TICKETS

You can purchase additional tickets along with your subscription tickets should you wish to bring a friend to a concert. Where possible, the box office will allocate you seats together.

LINKED SUBSCRIPTIONS

If you wish to sit next to a companion who will or has submitted a subscription form separately, or you are booking as part of a group and your companions wish to attend a different combination of concerts to each other, please provide us with the details of someone within the group when each subscription form is being submitted, and we will endeavour to sit you next to your companions.
Please note, we can only seat you next to your companions if you have all purchased the same price bands for the same concert locations.
You can only submit one subscription form per registered account, so you may have to create new accounts if you you wish to submit multiple subscription forms.

PAYMENT SECURITY

All card payments are processed through SagePay who secure your data with level 1 PCI DSS certification.

PAYING BY DIRECT DEBIT

Direct Debits are processed by SmartDebit who operate to the highest standards of security, from token-based data transfer to dedicated Tier 3 data centres.

INTELLECTUAL PROPERTY AND COPYRIGHT

All rights, including copyright, in this website and its contents (as may be amended, varied and updated from time to time) are owned by Scottish Chamber Orchestra of 4 Royal Terrace, Edinburgh EH7 5AB. In accessing this website you agree that you will access the contents solely for your own private use and not for any commercial or public use, distribution or publication. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public or otherwise use this website content in any way except for your own personal, non-commercial use. Any other use of this website and any of its contents requires the express prior written permission of Scottish Chamber Orchestra signed by the Chief Executive. You agree to use this website in a lawful manner and for a lawful purpose in conducting any transactions through it.

Scottish Chamber Orchestra normally operates Monday to Friday 9.30am - 5.30pm. For further information about tickets please telephone +44 (0)131 557 6800 or email us.

Scottish Chamber Orchestra is a charitable company limited by guarantee.