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FAQs


Tickets

1. How can I book concert tickets?

Tickets for our September – December season and January - May Season are available via venue box offices (online and phone).

From Wednesday 24 November 10 am you can book tickets for our upcoming 2022 concerts in Edinburgh, Glasgow, St Andrews, and Inverness. From Wednesday 1 December 10 am you can book for Aberdeen and Perth concerts.

Pricing and T+Cs vary from venue to venue so please visit the relevant venue information page. Please note that most venues we will be operating with e-tickets and it may not be possible to collect physical tickets. Seating for the January to May portion of our 2021/22 Season will revert to full capacity from January 2022.

Venue Infomation:

Aberdeen: aberdeenperformingarts.com / 01224 641122 (10am-6am, Tue-Sat)

Edinburgh: thequeenshall.net / 0131 668 2019 (10am-2pm, Mon-Fri)

Glasgow: glasgowconcerthalls.com / 0141 353 8000 (10am - 5pm Mon-Sat)

Perth: horsecross.co.uk / 01738 621031 (10am - 4pm Mon-Fri)

St Andrews: byretheatre.com / 01334 475000 (10am - 4:30pm Mon-Sat)

Inverness: eden-court.co.uk / 01463 234 234( 10-6pm
Mon - Sun)

2. What are the Multi-buy offers?

September - December 2021

Multibuy ticket offers: Edinburgh and Glasgow

  • Book 3, 4 or 5 concerts and gain 10% off (senior citizens 12% off)
  • Book 6,7 or 8 concerts and gain 15% off (senior citizens 17% off)
  • Book 9 or 10 concerts and receive 20% off (senior citizens 22% off)

January - May 2022

Multibuy ticket offers – Edinburgh and Glasgow

  • Book 3, 4 or 5 concerts 10% off (senior citizens 12% off)
  • Book 6, 7 or 8 concerts 15% off (senior citizens 17% off)
  • Book 9, 10 or 11 concerts 20% off (senior citizens 22% off)
  • Book 12 or 13 concerts 25% off (senior citizens 27% off)

Multibuy ticket offers – Aberdeen and Perth

  • Book ALL 4 concerts in the Aberdeen Concert Series (with RSNO) for 20% off
  • Book 3 or more in the Perth Concert Series (with BBCSSO, Perth Concert Hall and RSNO) for 10% off.

3. How does bubble seating work?

For our Autumn 21 Season, we introduced physically distanced seating plans to allow people to sit together while remaining at a safe distance from other concertgoers. When you book online you will be asked to select a seating ‘bubble’ with the correct number of seats for your group. Most of our audience attend in pairs or on their own, so bubble seating will be organised in singles and pairs. Any larger parties may have spaces between bubbles. Our players will be distanced on stage too.

For our Jan – May 22 Season, we will be returning to full capacity seating.

4. I’ve booked my ticket. What next?

After making your booking via venue box offices, you will receive an email confirmation.

'Print at Home' tickets can be used on a mobile device, as an e-ticket, with no need to print.

Depending on the venue your e-ticket may, however, be sent to you nearer to the concert date to allow venues to inform you of any last-minute changes to venue regulations.

5. Where can I find Programme Notes?

We have produced free programmes in a digital format in advance of each concert. These will be emailed to you in advance of your concert visit. You can also read the digital programme notes by scanning the SCO QR codes, dotted around the venues or by following this link on your mobile device: sco.org.uk/welcome.

6. What is your return ticket policy?

If you are unable to attend an SCO concert in the Autumn 2021 Season for a reason related to Covid-19 we will refund the full cost of the ticket. Because our seats are in socially distanced bubbles, any refunds would apply to the entire seating group. We won’t be able to refund individual tickets within a bubble.

We ask that any refunds are requested at least 24 hours in advance of the concert by contacting the relevant venue by phone. Refunds will only be issued to the customer who made the booking and using the same method of payment.

7. Will traditional subscriptions return?

We have made temporary changes for 21/22 Season, and put our subscription procedure on hold, for the time being, however, we hope to resume subscriptions in future seasons.

8. Can I sit in my usual preferred seat?

For September – December to keep our audience safe, all of our concerts have physically distanced, bubble seating in place which may mean that previously preferred seats may not necessarily be available. We do hope you appreciate that this is to create a safe environment for all.

For January – May, you will be able to select your seats online or over the phone, on a first-come-first-served basis. We cannot guarantee your preferred seats for this Season.

9. Are there concession tickets?

Please visit our accessibility page to view ticket concessions. Contact the venue box offices to book.

10. Where can I find more information on access?

Please visit the specific box office venue pages for their access information.


Health and Safety

The health and well-being of our audiences and staff is of the utmost importance to us, and for all our concerts, we will ensure that we have appropriate safety measures in place in accordance with government guidelines; Our measures include shorter performances with no intervals, bubble seating, regular cleaning and contactless ticketing. Our plans will be adjusted in response to public health measures as they evolve. We’ll let you know of any changes via email and on our website.

1. Do I need to wear a mask?

For our 21/22 Season, we ask that all attendees wear a face-covering inside venues, unless exempt.

2. What are the venue’s safety measures?

We ask that you please familiarise yourself with COVID-19 guidelines directly from the venue you may be attending to help ensure we are creating the safest concert experience for our audience, musicians and staff. The SCO thanks you in advance for your careful reading and consideration of your venue and their recommended guidelines. Each of our venues has its own webpage, which includes their own safety information.

3. What should I do if I or someone I know has coronavirus symptoms?

If you or anyone in your household has had any recent COVID-19 symptoms, however fleeting, please stay home for everyone’s safety.

4. How are the Orchestra keeping themselves and the audience safe?

The health and wellbeing of our visitors and staff are of the utmost importance to us, and for all of our future concerts, we will ensure that we have appropriate safety measures in place in accordance with government guidelines at the time.

Ventilation is very important to us and even more so this season. We continue to work with our venues to ensure that the ventilation measures are appropriate. We will be continuing to work with the orchestra regarding distancing both on and off-stage, and will continue to follow relevant guidance for this. In line with Scottish Government law, unless exempt, the staff and players are required to wear a face mask when not in their seats for performance.


Digital Season

1. How can I get a digital concert ticket?

Tickets for the digital season are free and available one month in advance of each concert’s first broadcast date. You can book for free via the SCO website here.

2. How long will the concerts be available?

Our digital concerts will be available to watch for one month after their initial broadcast via our website.

3. How do I stream the concerts?

Our digital concerts will be available to watch via the SCO’s YouTube channel. When you book for free, you will be sent an email and e-ticket with instructions on how to access the online event.